FAQ

🌟 FAQ – We're Here for You

At TrendCarty, your happiness means everything to us. We know shopping online takes trust — and we’re here to earn it. If you ever need help, we’re just one message away.

📦 Shipping & Delivery

🕒 How long does delivery take?
Orders are processed in 1–3 business days. After that, delivery typically takes 8–12 business days, depending on your location.

📍 How do I track my order?
Use our Track Your Order page. Enter your tracking number and email to get real-time updates.

🔁 Returns, Refunds & Exchanges

🔄 What is your return policy?
We offer a 30-day return window for unused products in original packaging. Just email us at support@trendcarty.com to begin the return process.

💸 Can I get a refund?
Yes! Once your return is inspected and approved, you’ll receive a refund to your original payment method.

🚫 Are sale items refundable?
Sale items are final sale and cannot be returned or refunded.

⚠️ What if I get a damaged or wrong item?
We’ll make it right! Send a photo and your order number to support@trendcarty.com and we’ll send a replacement or full refund.

🔁 Can I exchange an item?
Yes, we offer free exchanges for defective or damaged items. Contact us and we’ll sort it out quickly.

💬 Orders & Customer Support

✏️ Can I cancel or change my order?
Yes — but only within the first 12 hours. After that, we can’t guarantee changes. Email us ASAP at support@trendcarty.com.

📧 How can I contact you?
You can reach us at support@trendcarty.com or through our Contact Us page. We reply within 24 hours on business days.

🐶 Pet Product Safety & Info

🛡 Are your products safe for pets?
Absolutely! We only sell high-quality, pet-safe products from trusted suppliers. Every product is tested for safety and functionality.

🎁 Do you offer gift orders or bulk deals?
Yes! Reach out via email, and we’ll create a custom solution for your needs.

🏁 Still need help?

We're always here. Just message us at support@trendcarty.com and we'll get back to you within 24 hours. ❤️